- This event has passed.
Quality Function Deployment, QFD
Quality Function Deployment (QFD) is a methodology for the development of features, attributes, or functions that give a product or service high quality. It is helpful in delivering quality products or services based on the Voice of the Customer (VOC). QFD is particularly useful in analyzing the data that have been collected and in facilitating the conversion of customer needs into product features, process characteristics and plans.
In this Programme, one will learn, amongst other things:
– Brief History & Principles of QFD
– Understanding spoken and unspoken requirements of the VOC
– How to translate key customer needs into product specifications
– How to communicate these customer needs to each functional group
*Dates are subject to change based on the number of participants. Alternative dates will be proposed in the event of a postponement.
IASSC – International Association for Six Sigma Certification
Note: Please contact us directly for In-House Training.