ITIL Foundation V4 training provides individuals with a structured approach for developing their competencies in the current and future workplace. The accompanying guidance also helps organizations to take advantage of the new and upcoming technologies, succeed in making their digital transformations, and create value as needed for themselves and their customers.
ITIL Foundation V4 holistic approach raises the profile of service management in organizations and industries, setting it within a more strategic context. Its focus tends to be on end-to-end product and service management, from demand to value.
This course leads to the ITIL® Foundation level certification. Delegates are prepared for the Foundation examination. The Foundation qualification is a pre-requisite for the ITIL Intermediate examinations.
The target groups of the ITIL® Foundation Certificate are:
- Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement programme.
There are no pre-requisitesfor this course
Course Learning Objectives
- To provide a basic understanding of the ITIL framework
- To understand how ITIL can be used to enhance the quality of IT service management within an organization
- To enable comprehension and / or awareness of key areas of the ITIL framework
- To prepare to sit the ITIL Foundation Exam
What is included
- Chapter Tests and Evaluation Tests: These tests assess the delegate’s degree of understanding of the respective chapter content.
- AXELOS Sample Papers: To get a feel of the actual ITIL Foundation exam, take the AXELOS full length sample papers as part of our online course and assess your responses with the provided answers to the same.
|Course Duration||:||180 days access to online training programme|
|Certificates||:||Please note that the certification exam is NOT part of this course. If you want to order the certification exam separately, please contact us.|