Root Cause Analysis (RCA)


2 Days Course

Classroom Training

Categories: , , SKU: LSS-RCA-PT


  • Learn how to investigate and solve your problems, so that you leave them behind for good.
  • Root Cause Analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events.
  • The natural tendency of many individuals and organizations when presented with a problem is to hastily come to a solution – any solution. They do not systematically analyze the problem to determine a root cause before considering potential solutions.
  • The course will cover Logical and Root Cause Analysis tools that can be applied to identify potential root causes, which will then be verified.
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Root Cause Analysis (RCA) : Curriculum

Introduction of RCA

  • Introduction to RCA
  • Cost of Poor Quality (COPQ)
  • Basic Statistics in Problem Solving
  • Workshop: Identify COPQs in Your Company

Root Cause Analysis Process

  • 5W2H Problem Definition & Reporting Structure
  • Drill Down Tree for Problem Identification
  • Process Mapping and Flow Charting
  • Workshop: Problems Identification & Process Mapping

Logical Cause Analysis

  • 5W2H – Who, What, When, Where, Why, How & How Many
  • Basic Value Stream Mapping
  • Pareto Charts & Analysis
  • Data Collection Plan
  • Workshop: Complete 5W2H for your Identified Problems

Root Cause Analysis Tools

  • Ishikawa/Fishbone Diagrams
  • 5 Whys Analysis
  • Check Sheets and Check Lists
  • Verifying Root Causes
  • Workshop: Create Fishbone Diagrams and 5 Why Analysis

Managing the Analysis Process

  • Brainstorming for Solutions
  • PDCA Solutions Implementation Plan
  • Workshop: Complete the 5W2HSolutions and Reporting Structure


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