Description

Learn how to investigate and solve your problems, so that you leave them behind for good.
Root Cause Analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events.
The natural tendency of many individuals and organizations when presented with a problem is to hastily come to a solution – any solution. They do not systematically analyze the problem to determine a root cause before considering potential solutions.
The course will cover Logical and Root Cause Analysis tools that can be applied to identify potential root causes, which will then be verified.

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Training Dates

Root Cause Analysis (RCA) : Curriculum

MODULE 1

Introduction of RCA

Introduction to RCA
Cost of Poor Quality (COPQ)
Basic Statistics in Problem Solving
Workshop: Identify COPQs in Your Company

MODULE 2

Root Cause Analysis Process

5W2H Problem Definition & Reporting Structure
Drill Down Tree for Problem Identification
Process Mapping and Flow Charting
Workshop: Problems Identification & Process Mapping

MODULE 3

Logical Cause Analysis

5W2H – Who, What, When, Where, Why, How & How Many
Basic Value Stream Mapping
Pareto Charts & Analysis
Data Collection Plan
Workshop: Complete 5W2H for your Identified Problems

MODULE 4

Root Cause Analysis Tools

Ishikawa/Fishbone Diagrams
5 Whys Analysis
Check Sheets and Check Lists
Verifying Root Causes
Workshop: Create Fishbone Diagrams and 5 Why Analysis

MODULE 5

Managing the Analysis Process

Brainstorming for Solutions
PDCA Solutions Implementation Plan
Workshop: Complete the 5W2HSolutions and Reporting Structure

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