Quality tools course
Quality Function Deployment (QFD)
Quality Function Deployment (QFD) from Six Sigma Malaysia (MBizM Sdn. Bhd.). A 1-day classroom course on Quality Function Deployment (QFD), the method for turning the Voice of the Customer into the features, attributes and functions that give a product or service high quality.
RM1,078.00
Prefer to talk? Call +603 7873 8485 or email enquiry@sixsigma.com.my.
What you will learn
QFD is particularly useful for converting customer needs into product features, process characteristics and plans.
The history and principles of QFD.
The spoken and unspoken requirements in the Voice of the Customer.
How to translate key customer needs into product specifications.
How to communicate those needs to each functional group.
Included: Online course materials.
Benefits of QFD
Better internal and external communication; better quality; higher customer satisfaction; better design for production; lower development costs, which allow lower pricing; fewer bottlenecks in product development and implementation; and a clear view of the areas of product development to focus on for competitive advantage.
Quality Function Deployment (QFD) course content
1 day, classroom.
Course topics
1 dayHistory of QFD; what QFD is; QFD as a strategic tool; the core QFD model; capturing the Voice of the Customer; drill-down tree for QFD; Pugh matrix; affinity diagrams; Kano models for QFD; QFD technical evaluation; QFD correlation; the QFD matrix; QFD pitfalls; QFD examples.
Related courses
Fees per person.
| Course | Length | Fee | HRD Corp |
|---|---|---|---|
| Comprehensive Introduction to Six Sigma (CISS) | 2 days, classroom | RM2,796 | Claimable |
| Statistical Analysis Tools in Six Sigma (SATSS) | 3 days, classroom | RM3,168 | Not claimable |
| QS EĀ³ Process Excellence | 1 day, classroom | RM1,045 | Not claimable |
| QIT / QCC and 7QC Tools | 2 days, classroom | RM2,375 | Claimable |
| Value Stream Mapping for Manufacturing (VSM) | 2 days, classroom | RM2,375 | Claimable |
| Root Cause Analysis (RCA) | 2 days, classroom | RM2,375 | Claimable |
| 8D Approach to Problem Solving | 2 days, classroom | RM2,198 | Not claimable |
| Kaizen Yellow Belt | 3 days, classroom | RM2,900 | Not claimable |
| Lean Auditing | 2 days, on request | RM3,296 | Claimable |
Common questions
How much does the Quality Function Deployment (QFD) course cost?
RM1,078 per person.
Is it HRD Corp claimable?
No, this course is not currently HRD Corp claimable.
When does the course run?
1 day, classroom. Next public date: 30 Nov 2026. Dates can change if minimum numbers are not met.
Can you run this course in-house for our team?
Yes. Contact us for in-house training and we will propose dates and a quotation for your team.